Shipping Policy


We are committed to shipping your orders quickly and efficiently. This shipping policy outlines the processing times, fees, and delivery conditions for our products.

1. Order Processing Times

All orders are processed within 24 to 48 hours (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with a tracking number.

2. Delivery Times

Delivery times vary depending on your location and the chosen shipping method:

  • Standard shipping: 5 to 8 business days
  • Express shipping: 2 to 5 business days
  • International shipping: 7 to 20 business days (depending on the destination)

Please note that these timeframes are estimates and may be affected by external factors such as weather conditions, carrier delays, or peak shopping periods.

3. Shipping Fees

Shipping fees are calculated based on the weight, size of your order, and delivery address.
Shipping is free.
For international orders, any applicable customs duties or taxes are the responsibility of the customer.

4. Delivery Areas

We ship to multiple countries. However, some areas may be excluded due to logistical restrictions. If your delivery address is affected, we will contact you to find a suitable solution.

5. Order Tracking

A tracking number will be provided once your order is shipped. You can track your delivery status on the carrier’s website.
If you experience an unusual delay, please contact our customer service at felineflickcontact@gmail.com.

6. Delivery Issues

If you do not receive your order within the estimated time:

  • Check your tracking information for any reported delays.
  • Ensure that your shipping address was entered correctly at checkout.
  • Contact us if your order is marked as delivered but you have not received it.

We are not responsible for lost packages due to incorrect addresses provided by the customer.

7. Returns & Reshipment

If a package is returned to us due to an incorrect address or prolonged absence, we can reship it at your expense.
If you receive a damaged product, please contact us within 48 hours with photos, and we will find a quick solution.