Terms of Sale
Terms of Sale
These Terms of Sale define the conditions applicable to purchases made on our website, Felineflick.com. By placing an order, you agree to these terms without reservation.
1. Products and Availability
Our products are described as accurately as possible. However, minor differences may exist between the images and the actual product.
Our stock is updated regularly, but if an item becomes unavailable after purchase, we will contact you to offer a refund or an alternative product.
2. Orders
Any order placed on our website is considered a firm commitment once payment is validated.
You must provide accurate information (name, address, email, etc.) when making a purchase. We are not responsible for errors that result in delays or lost shipments.
We reserve the right to cancel any order in cases of suspected fraud or non-compliance with these terms.
3. Pricing and Payment
Prices are displayed in Euros and may or may not include taxes depending on your country of residence.
Shipping costs are specified at checkout.
Payment is required at the time of purchase and must be made through the secure payment methods available on our site.
4. Shipping and Delivery Times
We process and ship orders within 24 to 48 hours (excluding weekends and holidays).
Delivery times vary based on your location and the chosen shipping method (see our Shipping Policy).
We are not responsible for delays caused by carriers or unforeseen events (customs, weather conditions, etc.).
5. Right of Withdrawal and Returns
You have 14 days from the date of receipt to request a return.
The product must be unused, in perfect condition, and in its original packaging.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
A refund will be processed within 5 to 8 business days after we receive and inspect the returned product.
6. Warranty and Claims
Our products are covered by a warranty against manufacturing defects. If you experience an issue, please contact us with photos and a description of the problem.
This warranty does not cover normal wear and tear or damage caused by improper use.
7. Liability
We are not responsible for indirect damages resulting from the use of our products.
In case of dispute, our liability is limited to the total amount of the affected order.
8. Personal Data
Your personal information is collected solely for order processing and service improvement.
We comply with applicable data protection laws (see our Privacy Policy).
9. Changes to the Terms
We reserve the right to modify these terms at any time. The updated terms will apply to all orders placed after their publication