Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase. If you encounter any issues with your product, please review our refund policy below.

1. Eligibility for a Refund

You may request a refund if your item meets one of the following conditions:

  • The item is defective or damaged upon arrival.
  • The item does not match the description or specifications provided on our website.
  • You changed your mind and wish to return the item (see Section 4).

2. Return Timeframe

You have 14 days from the date of receiving the product to request a refund. After this period, we will no longer be able to accept returns.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service with your order number and the reason for the return.
  2. Attach photos if the product is damaged or does not match the description.
  3. Wait for our confirmation and follow the instructions for returning the item.
  4. Once we receive and inspect the product, your refund will be processed within 5 to 8 business days, depending on your payment method.

4. Return Conditions

  • The product must be returned in its original packaging, with all accessories included.
  • Return shipping costs are the customer’s responsibility, except in cases of defective items or an error on our part.
  • If the product has been used or damaged after delivery, a partial refund may be applied.

5. Exceptions

Some items are not eligible for a refund, including:

  • Sale or clearance items (unless defective).
  • Products damaged due to improper use.
  • Items returned incomplete.